TERMS & CONDITIONS
‘R – Blogs & Social’, ‘R – Bots’ and ‘Mortgage Bot’ are services offered by and/or trading names of:
RECRUITICO LIMITED registered in England under Company number 11507660 and Registered office address of 27 Milton Road, Broughton, Milton Keynes, England, MK10 9RA
To subscribe to our services, you will be required to set up a direct debit, by setting up a direct debit you accept the following terms.
For R – Blog & Social you will receive the following:
1. One blog every month (600 words or more)
2. Social media graphic cards, which in most cases will be related to the blog, designed with your logo and company colours (minimum of 5)
3. Suggested text and hashtags for social media posts.
Once your direct debit is set up, we will create a graphic template for you with your logo and company colours.
Content for the current month will be provided to you within 5 working days and thereafter in the first week of every month. This may be done via email or via a shared online folder.
If there is a delay, we will notify you as soon as possible.
You may use the content as it is or modify it as you see fit, for any activity to promote your business (online, offline, on your website, in newsletters etc.)
You may not re-distribute or sell our content, or any modified/amended versions of it, whatsoever.
The content will always be branded for you, with your logo and company colours, however, the copy and images used will not be completely unique to you, we may distribute the same or similar content to other mortgage advisors, branded for them.
We will generally limit the number of clients receiving the same/similar content geographically to minimise duplication. We will do this however we see fit, generally, this may be done by limiting the number of clients receiving the same set of content in each town/city and/or producing different sets of contents for clients within proximity. Whilst every effort is made to ensure the content is not duplicated, this is not something that can be fully guaranteed given the vastness of social media connectivity.
The content is thoroughly proofread, and every effort is made to ensure there are no errors in the content, however, we do not guarantee 100% accuracy every time. We will immediately fix any errors that you spot however, we cannot offer any discounts or refunds for this.
The content may include (but is not limited to) industry news, updates, general information about products/services, facts, statistics, analysis, generic predictions, tips, general promo of standard services offered by mortgage & protection advisers, etc.
The topics for the content (both blogs and social media) are selected by us based on research and current market trends, we welcome suggestions and ideas for content and endeavor to cover as many suggestions as possible; however, we can not guarantee to accept and cover every suggestion.
We can not accept requests for creating bespoke content which is solely for your business (for example, reviews, business or personal announcements, etc.)
Unless otherwise agreed in writing, the content is sent to you to publish yourself; we do not publish the content for you.
For R – bots (or the Mortgage-bot) you will receive the following:
1. A pre-programmed automated chat facility (chatbot) that can be installed on your website.
2. Automated email notifications when your website visitors interact with the chatbot.
Once the direct debit is set up, we will create a chatbot for you within 5 working days.
A script of code with instructions to install it on your website will be sent to you. You will need to follow the instructions to install it on your website or get your web developer to do it.
On your request, we may also host the chatbot on a landing page, branded for you, on one of our domains.
The bot will use your company colour and elements of your logo, however detailed customisations to the interface and the conversation are limited under the standard packages. If you require detailed customisations to the conversation, you may be able to do these at an additional cost.
Billing for your bot starts as soon as you instruct us to set it up (by setting up your direct debit).
The bot is developed using state-of-the-art systems and technology, however as with any online service occasionally it may be down for maintenance or due to a technical problem. In which case we will make every effort to get it back up and running as soon as possible. We can not offer any discounts or refunds for such a scenario.
A fair usage policy of up to 1000 leads per month applies to each client using the bot, this is more than enough in most cases, however, if you consistently exceed this limit we will notify you and will review the pricing. Generally, the price will go up in chunks of £10 per month, where £10 per month gives you an additional allowance of 1000 leads per month.
The technical set up of the bots is solely up to us and will be as we see fit; we may use third party software for certain functional and/or visual elements, we may change or update the technical setup at any point, without notice. This may in some cases change certain visual elements.
For all services, unless otherwise agreed in writing, this will be a rolling agreement with a 30-day notice for cancellation.
Notice for cancellation must be provided in writing via email to [email protected]
The notice period starts at the point you request cancellation and runs for 30 consecutive days thereafter.
During the notice period you will receive all content that becomes due.
Your Mortgage-bot will remain active during the notice period and you will receive any leads that are generated by it.
Any direct debits due during this period will be collected.
When your notice period ends, your bot will be de-activated, you will no longer receive new content, any online folder, portal, webpage, or any other space allocated to you will also be de-activated.
You are however free to re-use content that you have received during your agreement with us even after cancellation.
If you cancel your direct debit, your mortgage-bot will be suspended and any content due to you will be stopped until the direct debit is set up again.
If a payment is missed as a result of your direct debit being cancelled or not going though for any other reason, this will need to be cleared immediately and services will be suspended until it is cleared.
We will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained herein, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims in connection with the performance of our obligations under the Contract. All warranties or conditions whether express or implied by law are hereby expressly excluded to the maximum extent permitted by law.
In the event of a breach by us of our express obligations under these Terms and Conditions, the remedies of the Client will be limited to damages, which in any event, shall not exceed the fees paid by the Client for our services in the 30 days preceding the date on which the alleged claim arose.
We own the intellectual property rights of any documentation, software, drawings or any other digital or physical assets that we provide to you.
When any Personal Data (as defined by the Information Commissioner’s Office https://ico.org.uk/) is passed to us under this Agreement then the parties agree that you are the Data Controller and that we are the Data Processor.
Process the Personal Data only to the extent, and in such manner, as is necessary for the provision of the Services or as is required by law or any regulatory body.
Implement appropriate measures to protect the Personal Data against unauthorised or unlawful processing or loss, destruction, damage, alteration or disclosure; and
Take reasonable steps to ensure the reliability and confidentiality of any of our personnel who have access to the Personal Data.
We may transfer and store Personal Data outside of the European Economic Area (“EEA”). Whenever we transfer personal data out of the EEA, we do our best to ensure a degree of security of data similar to the EEA by ensuring we use contracts and/or codes of conduct and/or processes and/or systems and mechanisms similar to those approved by the European Commission which give personal data a similar level of protection as it has in Europe.
In addition, we cannot be held responsible for events that occur outside our control including, but not limited to, loss of data and hacking. You are responsible for backing up any personal data and we accept no liability for this.
We shall not be liable to the Client for any breach of our obligations under this Agreement if such breach is due to an act, event, omission or accident beyond our reasonable control (Force Majeure Event). Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond our reasonable control.
If a Force Majeure Event occurs, we shall inform the Client as soon as possible and take all reasonable steps to mitigate the effects of the Force Majeure Event and resume performance of our obligations as soon as possible.
This Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.
Third Party Rights
The Agreement is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns, and is not intended to benefit, or be enforceable by, anyone else.
We may change these terms by giving you a 7-day notice.
In the event that one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable, that/those provision(s) shall be deemed severed from the remainder of this Contract. The remainder of this Agreement shall be valid and enforceable.
Law, Jurisdiction and Dispute Resolution
This Agreement and all matters arising from it and any dispute resolutions referred to below shall be governed by and construed in accordance with the laws of England and Wales.
Where there is a dispute, the aggrieved Party shall notify the other Party in writing of the nature of the dispute with as much detail as possible about the issue. A senior representative of each of the Parties shall communicate within 7 days of the date of the written notification in order to reach an agreement about the nature of the issue and the corrective action to be taken by the respective Parties.
If the Parties cannot resolve a dispute, they shall seek to resolve the dispute or difference amicably using an Alternative Dispute Resolution (“ADR”) procedure acceptable to both Parties before pursuing any other remedies available to them. If either Party fails or refuses to agree to or participate in the ADR procedure or if in any event the dispute is not resolved to the satisfaction of both Parties within 30 days after it has arisen, the matter shall be settled in accordance with the procedure below.
If the Parties cannot resolve the dispute by the procedure set out above, the Parties shall irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the purposes of hearing and determining any dispute arising out of this Contract.
Nothing in this Agreement shall render or be deemed to render us, or any of our remote workers, an employee or agent of yours or you an employee or agent of ours.
Unless otherwise agreed in writing, nothing in this Agreement shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in this Contract. Neither Party shall have the authority to act in the name of or on behalf of, or otherwise to bind, the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).